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Terms and Conditions

The following information is an agreement applicable to all customers of Magic Global Gadgets Ltd between those who obtain services and products sold upon www.magicglobalgadgets.com. Terms and Conditions will be applicable to all whom visit www.magicglobalgadgets.com and/or make a valid purchase upon the website or by phone. Your information will be stored and used in an appropriate manner in accordance with the Data Protection Act 1998.

The Contract of Sale is formed between Magic Global Gadgets Ltd and You (The Customer) upon completing and submitting the electronic order form through our website or any orders placed on the phone, you will be agreeing to the following Terms and Conditions and are making an offer to purchase goods from Magic Global Gadgets Ltd. Our acceptance to your offer will only be considered complete at the time we send the despatch confirmation e-mail containing the same information is sent to you, on some occasions it may be the case that completion is when the goods you ordered are despatched, whichever scenario happens first.

If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. 

1.1 Age Related Sales

All orders placed by those under 18 years of age must be with the consent of a parent or carer with any subsequent information given by the child to be done so with the consent of a parent or carer. We also require the card holder to be available in order to give information in cases where an individual under 18 years of age is placing an order. The Contract of Sale is only upheld providing the aforementioned terms are upheld.

1.2 Unauthorised Sales

Magic Global Gadgets Ltd will endeavour to process all orders efficiently and effectively, should we believe an order has been placed without the cardholder/account holders permission then the order will be temporarily held pending clarification of this information – see point 2.1 for further information. In the event an order is confirmed fraudulent the payment provider will be contacted and the contract of sale voided.

2. PLACING AN ORDER WITH MAGIC GLOBAL GADGETS LTD – PURCHASE FULFILMENT

All sales will be commenced directly through the magicglobalgadgets.com website, this site is the only valid location where authorised sales by Magic Global Gadgets Ltd will be commenced and the goods and services provided by Magic Global Gadgets Ltd will be shown only upon this website.

2.0.1 Magic Global Gadgets Ltd will advertise products on the aforementioned web page; products will contain an accurate description of the goods being sold as per the manufacturers standard specifications; Magic Global Gadgets Ltd will not be accountable for human error in relation to product information but will ensure that any problems caused as a result of this will be corrected and that the customer is duly refunded if payment has already been taken. Product images are for illustrative purposes only and may differ from the actual Product you receive.
2.0.2 All products will have a clear and concise indication of stock, Magic Global Gadgets Ltd reserve the right to alter this stock information at any point during the order process; Customers would be contacted should this have an effect upon their order.
2.0.3 By placing an order with Magic Global Gadgets Ltd you are indicating that you have read and agreed to the websites terms and conditions and have the capacity and authorisation to make said order.
2.0.4 All customers of Magic Global Gadgets Ltd will be required to make an account in order to proceed with a purchase of goods from our website.
2.0.5 All orders placed will be subject to the current rate of UK VAT unless the following is applicable –

Should the Customer pay by credit/debit card or use checkout his/her card will not be charged until the goods are shipped. Should the order be partly shipped, the value for the goods shipped will be charged.
Payments made using the PayPal payment method will be charged in full & immediately, regardless of whether the order is fully or partly fulfilled upon the initial delivery.

2.1 Order Security

If you would like to have your item delivered to an address which is not registered to the credit/debit card our security team will contact you. In some cases we will require further security information and identification to be provided by the customer who will need to email the required information to our security team.

Magic Global Gadgets Ltd will at times request further information* to validate a purchase, this information will be assessed by our expert security team and then destroyed.

Magic Global Gadgets Ltd is governed by its own discretion and Magic Global Gadgets Ltd reserves the right to decline an order at any point during the order process.

2.2 Payment Methods

Magic Global Gadgets Ltd currently accepts a wide range of payment methods, each payment method will be subject to the same order security checks and Magic Global Gadgets Ltd will withhold the right to take full payment for the goods ordered at any point during the order process.

The available payment methods are as follows:

3. DELIVERY

Magic Global Gadgets Ltd will always strive to meet your delivery requirements; we use a wide range of respected courier services and can delivery to most locations without any problems.

The courier services we use are as follows –

All delivery times are stated in working days and do note that in the case of delivery a working day is classed as any day other than weekends or public holidays.

Any purchase made upon a non-working will only be processed upon the next available working day. For example. A next working day (UK only) delivery order placed on a Saturday would only be processed on the following Monday for delivery on the Tuesday. 

3.1 Delivery address

Items are sent to the stated delivery address provided by the customer on the online order form or over the phone by the customer.

Should the delivery address differ from the invoice address, the Customer is to provide both addresses when placing the order, both online and on the phone.The parcel will be shipped to the delivery address specifically indicated on the form.

3.2 Failed Delivery Attempts

In the event of a failed delivery, depending on the circumstances and the carrier's policy, the Customer may receive a note of passage i.e., "calling card" in his/her mailbox. If indeed the courier has left a note, the Customer will need to call the carrier in order to arrange a new delivery date, if the Customer does not contact the courier service the item will automatically be attempted delivery the following working day for up to and sometimes surpassing 2 delivery attempts with the exception of Royal Mail packages, these items will require collection after the initial delivery attempt. It also might occur that the Customer does not find a calling card in this caseit is the Customer's responsibility to track his/her orders online with the provided tracking information upon the carrier's website, in order to view package status information and inform either the courier or Handtec customer services of any issues as soon as possible. Should the package not be re-attempted, collected or delivered to and/or by the customer the package will be returned to Magic Global Gadgets Ltd where a redelivery fee will be applicable.

3.3 Late Delivery

At times a parcel may not be delivered within the expected time allotment or stated delivery time frame given by the carrier and/or Magic Global Gadgets Ltd and the delay extends too long we would expect the Customer to contact Handtec in order to open an inquiry to establish the whereabouts of the parcel, i.e. the parcel may be lost/stolen/missing.

Please do note that in the case of delivery a working day is classed as any day other than weekends or public holidays.

3.4 Loss of the parcel

Should such a situation arise, Magic Global Gadgets Ltd is compelled to respect the time-frames set by the carriers in regard to declaring the loss of the package, processing a claim with the courier and then refunding the shipment or replacing the item for the customer. Hence, the Customer is also bound to the same time-frames:
In order for Magic Global Gadgets Ltd to officially declare a parcel lost, the Customer has 2 days to declare the loss of a parcel in the UK or starting from the date he or she received the shipment confirmation e-mail. beyond this time period, no claim will be accepted. *Please note that for International shipments this will be extended in accordance with the courier service you select, we require notification within 2 days of the delivery estimation date.

Should the parcel be declared as lost within the above mentioned time, Magic Global Gadgets Ltd will attend to filing a claim with the carrier and may eventually ask the Customer for additional documents to complete the composition of the file's content. The Customer will then need to send the information as soon as possible.

In the event of loss, Magic Global Gadgets Ltd please contact our customer service team to enquire further about this. Timeframes for completion and replacement will vary on a case to case basis.

4 MAGIC GLOBAL GADGETS LTD REFUND AND EXCHANGE POLICY

We hope that you will be happy with any purchase you make from Magic Global Gadgets Ltd. However we understand that at times items may not be as expected and should you wish to return an item, you may do so within the timescales and conditions outlined below.

4.1 Magic Global Gadgets Ltd Distance Selling Regulations

All online purchases are subject to distance selling regulations; this allows Customers to purchase an item from our website and then return the item should it not be required and/or not expected for full refund within 14 Calendar days of receipt. To enable this we require the item to be returned with a proof of purchase, in an resalable 'as new' condition and in accordance with the Magic Global Gadgets Ltd returns policy.

If you are returning a product, you must confirm your order number or supply proof of purchase.

If we are unable to verify your proof of purchase, we regret that we will be unable to issue a refund or exchange. Your statutory rights are unaffected.

If you choose to return an item, please do take care of it whilst it is in your possession. Please return your unused product; with the original packaging. Promotional bundles must be returned in their entirety in order for this to be refunded. See below for exclusions:

In the event that the services are provided with your agreement prior to the end of this 14 Calendar day cancellation period, you lose your cancellation rights from the moment that the services are provided to you.

If you return a used item, we reserve the right to refuse a refund or reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected

For all goods purchased online and returned within 14 days we would expect all goods to be returned in a resaleable  'as new' condition and the goods must not have been used. This would require product seals, packaging and contents to be in-tact. We do understand that box seals would need to be broken to assess the item however we would request that due care and attention is taken not to damage the package when the seals are removed. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.

When required, a cancellation can be made using the model cancellation/returns form within the ‘Product Returns’ Section of your Magic Global Gadgets Ltd account.

In the case of unwanted goods Magic Global Gadgets Ltd will not cover cost of the postage fee incurred to return the goods to us.

Magic Global Gadgets Ltd currently offer a Free delivery service and this would be classed as our basic rate, please note that any difference in cost  between this and your original chosen delivery fee will not returned.

In the case of faulty goods or incorrect goods returned within 14 days, If you choose to have the goods delivered by more expensive means than the cheapest standard delivery option offered/available, you will not receive a refund of the full outbound delivery cost, but only the cost of the standard delivery option which could have been chosen.

RETURN DELIVERY FEES: If the Customer decides to return their parcel by their own means, the refund of the expenses will not exceed the minimum delivery charge required by a trusted parcel service to return the item to us. Any service used above and beyond the standard rate will not be covered under this policy. Proof of posting will be required. Please ensure Magic Global Gadgets Ltd Customer Services are consulted prior to any return fees being paid. All postage refunds must be agreed with the Magic Global Gadgets Ltd Customer Service Team, in writing, prior to return.

Where goods received are faulty or not fit for purpose or as described, customers will have different rights which are covered by the Return under warranty policies.

It is our responsibility to supply you with the goods that meet your consumer rights.

This Policy does not affect your legal rights.